AI-Powered
Customer Experience,
Built for Today
iKunnect unifies contact center, CRM, and multilingual AI — no integrations required. Instantly translate voice and chat across 150+ languages.
Nearshore Excellence,
Powered by
Technology
Expert contact center and back-office operations from Belize, enhanced by cutting-edge AI technology. Get the best of both worlds: proven nearshore expertise with optional iKunnect platform integration.
Grow Customer Lifetime Value
Engage customers anywhere, anytime, across any channel with personalized, context-driven support.
Operate More Efficiently
Reduce cost per interaction with AI and automation that increases self-service containment, boosts workforce productivity, and reduces attrition.
Maximize Technology Investments
Consolidate, integrate, and customize your technology in ways that reduce costs and IT overhead, while increasing business collaboration.
No Waiting for 'Future' Technology
iKunnect delivers production-ready AI capabilities that others are still promising.
Compare our enterprise-grade solutions with legacy providers relying on roadmaps and third-party integrations.
Ready to experience the difference?
See why leading companies choose iKunnect over legacy providers
Nearshore Advantage, Proven Results
Invictus delivers high-performance nearshore operations from Belize.
Compare our business-aligned model to traditional offshore providers still struggling with time zones, attrition, and communication gaps.
Looking to replace your offshore provider?
Start with a pilot team that delivers faster results and better outcomes from day one.
iKunnect Platform
AI-powered customer experience platform with integrated contact center, CRM, and automation capabilities. Deploy in 24-48 hours with zero integration headaches.
Omnichannel Customer Experience, Unified
iKunnect brings all your customer touchpoints—voice, chat, email, and SMS—into a single platform. Fast to deploy, easy to manage, with zero integration lag. Healthcare providers see 35% reduction in appointment no-shows.
Centralized agent + supervisor interface
Unified workspace for all customer interactions and team management with real-time performance dashboards.
Real-time analytics and QA
Live performance monitoring and quality assurance tools with automated scoring and coaching recommendations.
Flexible routing with built-in AI assistance
Smart call routing powered by artificial intelligence with sentiment detection and agent coaching.
Ready to see it in action?
Experience the power of unified customer communications
All-in-One CRM and Workflow Engine
iKunnect gives your team everything they need to manage leads, automate follow-ups, book appointments, and track performance—all in one place. No bolt-ons. No switching between apps. E-commerce clients see 25% increase in repeat purchases.
Unified lead & customer management
Complete customer lifecycle management in one platform with AI-powered lead scoring and nurturing.
Multichannel conversation timeline
Complete interaction history across all channels with sentiment analysis and conversation insights.
Smart workflow automation
Automated processes for maximum efficiency with drag-and-drop workflow builder and triggers.
Scheduling & payments
Integrated appointment booking and payment processing with automated reminders and follow-ups.
Funnel and form builders
Create custom forms and sales funnels with ease using our drag-and-drop builder and templates.
Performance dashboards
Real-time insights and comprehensive reporting with predictive analytics and ROI tracking.
Global-Ready from Day One
Support customers in 150+ languages with real-time translation built in. Designed for industries where compliance, security, and transparency matter. Financial services clients achieve 99.8% compliance audit scores.
Embedded multilingual AI (voice + chat)
Real-time translation across 150+ languages for voice and chat with cultural context awareness.
Compliant with HIPAA, SOC 2, ISO 27001
Enterprise-grade security and compliance standards with comprehensive audit trails and data encryption.
Secure cloud with full audit logging
Complete transparency and security with comprehensive audit trails and real-time monitoring.
Nearshore Services
Expert teams in Belize providing scalable business solutions from contact center operations to enterprise-level global business services. 85% faster onboarding than traditional offshore providers.
Smart, Skilled Support — On Your Schedule
Our Belize-based teams deliver responsive customer support that feels local. No night shifts, no overseas delays—just fluent, reliable agents aligned to your hours and culture. Achieve 95% customer satisfaction scores consistently.
English-fluent agents in your time zone
Native English speakers working in your business hours for seamless communication with 98% accent compatibility.
Voice, chat, and email coverage
Complete omnichannel support across all customer communication channels with unified reporting and quality management.
Trained on ecommerce, healthcare, and service platforms
Industry-specific expertise for specialized business requirements with continuous training and certification programs.
Get More Done with Hands-on Ops Support
We handle the details—order entry, data cleanup, listing updates, account support—with speed, accuracy, and context. You stay focused on growth. Clients report 40% reduction in operational overhead.
Process-driven, SLA-backed support
Reliable service delivery with guaranteed performance standards and 99.5% accuracy rates across all processes.
Direct access to your systems (via VDI or secure login)
Secure integration with your existing business systems and workflows using enterprise-grade security protocols.
Option to layer in automation for repeatable tasks
Combine human expertise with automation for maximum efficiency and consistent quality delivery.
Scalable Talent. Minimal Disruption.
When you're growing fast or transitioning from legacy providers, we help you scale with ready-built teams and low ramp-up friction—at a lower cost than U.S. or Asia-based centers. 60% faster scaling than traditional providers.
Dedicated pods or shared resources
Flexible team structures to match your specific business needs with scalable workforce models and dedicated management.
Elastic workforce models for scale-up/scale-down
Dynamic resource allocation that adapts to your business demands with flexible contracts and rapid deployment.
Built-in onboarding frameworks for seamless transition
Proven processes for quick and smooth team integration with comprehensive training and knowledge transfer protocols.
Get Started with Invictus
Ready to transform your customer experience and business operations? Let's discuss how our nearshore expertise and technology solutions can help you achieve your goals.
Contact Information
Phone
(555) 123-4567
Available 8 AM - 6 PM CSTLocation
Belize City, Belize
Central America
Enterprise Security & Compliance
Ready to Get Started?
Schedule a consultation to discuss your specific needs and learn how Invictus can help transform your operations.
Schedule Free Consultation