OUR STORY
The journey that shaped Invictus BPO into a leader in nearshore customer experience
Our Founding Vision
Invictus BPO was founded in 2005 with a clear vision: to create a different kind of outsourcing company that prioritizes quality, cultural alignment, and technological innovation. Our founders recognized the growing need for customer service solutions that could deliver exceptional experiences while maintaining cost efficiency.
Starting with a small team of dedicated professionals, we established our first contact center in Belize City, strategically choosing this location for its English-speaking population, cultural affinity with North America, and favorable business environment.
Growth and Expansion
As our reputation for delivering exceptional customer experiences grew, so did our operations. By 2008, we had expanded our Belize operations significantly, adding hundreds of new positions and diversifying our service offerings to include technical support, back-office processing, and specialized industry solutions.
In 2012, we developed our proprietary iKunnect platform, a technological innovation that enhanced agent performance and customer experience management. This technology-enabled approach set us apart in the industry and accelerated our growth.
Where We Are Today
Today, Invictus BPO stands as a leader in nearshore customer experience solutions, serving clients across diverse industries including financial services, healthcare, technology, retail, and more. Our state-of-the-art facilities in Belize employ over 500 professionals who deliver multilingual support in a culturally aligned environment.
We continue to invest in our people, processes, and technology to ensure we remain at the forefront of customer experience innovation. Our commitment to excellence has earned us recognition from industry analysts and, more importantly, the trust of our clients and their customers.
